delivery

We make that magic happen. You get your cannabis.

Place your order by going to Mercy Expressour e-Commerce menu and select “Delivery” when you checkout. The delivery fee is $4.20. Place your delivery order any time between 6 AM and 5 PM, and first orders are out the door by 10 AM. Hours subject to change.

Our current delivery areas include Santa Rosa, Petaluma, Rohnert Park, Cotati, South Sebastopol, and Windsor. We will let you know if you live outside our delivery zone.

If you happen to live out of our delivery zone, no worries! You can still choose in-store pickup to save time and skip the line on Mercy Express. It’s free, convenient, and orders are ready for curbside pickup within 30 minutes.

Community. Compassion. Cannabis.

DELIVERY FAQ

Are product prices the same whether I purchase in-store or receive through delivery?

Yes. All prices and taxes are the same as if you were to purchase in the store. You only pay the $4.20 delivery fee on top of the regular purchase price.

What payment types do you accept?

Mercy Delivery accepts Mercy Express Pay (ACH) and cash. All payments are taken in person by the driver. If paying cash, please have your payment ready upon delivery.

WHERE IS MERCY DELIVERY AVAILABLE?

Mercy Delivery will offer same-day delivery in the incorporated areas of Santa Rosa, Windsor, Rohnert Park, Cotati, Penngrove, Petaluma and the downtown area of Sebastopol. If you happen to live out of our delivery area, you will be notified via text. Alternatively, we invite you to use Mercy Express. Order online, pick up in the store and skip the line.

Where can I receive my delivery?

Mercy will deliver to any customer 21+ within the designated delivery zone with the exception of a school, County, State, or Federal land.  

How much is the delivery fee?

The delivery fee is $4.20

How do I place an order?
  1. From the home page, click “shop” at the top of the page. This will take you to the online menu.
  2. If you haven’t shopped with us before, you will need to create an account before moving forward.
  3. Once you have created an account and/or logged in, you can shop our online menu.
  4. After you make a selection, check out your cart.
  5. To choose between in-store pickup or delivery, click the “edit link” on the right side of your screen (see photo below) and select delivery.
  6.  
What kind of items can I have delivered?

We offer the entire Mercy Wellness inventory for delivery! Everything that we currently have available at the dispensary can also be brought to your doorstep.

How much cannabis can I order?

For adult-use/recreational orders, 1 ounce (28.5 grams) of cannabis flower and 8 grams of concentrated cannabis are allowed each day. For medicinal cannabis orders, a combined 8 ounces (228 grams) of flower and concentrated cannabis are allowed each day.

Will I get change if I don’t have the exact payment amount?

Yes. Your delivery driver will provide the exact change for your purchase if necessary.

How long will it take for my cannabis delivery to arrive?

We are committed to providing quick and efficient deliveries to our customers. Depending on the time of day, volume of delivery orders, and destination addresses, please allow up to 4 hours for your order to arrive.

Do I have to be present to have my order delivered?

Yes. Whether you are a new OR returning customer, you must present your ID to receive your order. The ID you present MUST be yours and match the ID associated with your account. Please have a valid ID ready for your driver when they arrive.

What is considered a valid form of identification?

A State Driver’s License, State-issued Identification card, Valid US or foreign-issued passport, Military-issued Identification card (NO ACTIVE DUTY).

Do I need to be a medical patient to order?

No. Our license allows us to deliver medical and adult-use cannabis products. If you have a recommendation issued by your physician, the limits on products that contain THC will be higher. *If you do not have a medical card or recommendation, you MUST be at least 21 or older to order.

How can I track my order?

All of our delivery customers will be sent SMS text messages that will update them on the status of their orders. This includes a link to track your driver while they are on the way.

Are my neighbors and/or colleagues all going to know that I just ordered cannabis?

Our delivery vehicles and personnel are discrete and professional. Our vehicles are unmarked and no delivery order will be visible to anyone until it is in your hands.

Can I return items from my order?

All sales are final. However, if you change your mind about your order before making the purchase, you can choose to cancel your order with the delivery driver.

What happens if my delivery order is incorrect?

We encourage you to double-check your delivery order before your driver leaves. If the order is incorrect, the driver will take it back and return at a later time with the correct order. Your $4.20 delivery fee will be waived. Please note: If the seal is broken on any product packaging, it cannot be returned.

Can I modify my order after I have submitted it?

No, modifications cannot be made to your order once it is out for delivery.  Our drivers do not travel with inventory other than current orders.  You can, however, modify your order before you receive an order confirmation text by contacting us at (707) 753-4002 or simply replying to the texts prior to ‘Packed & Ready’ text.  This is two-way communication between you and one of Mercy’s budtenders.

Who can I talk to about my products?

If you need help selecting the right products, please feel free to give us a call at (707) 795-1600. One of our knowledgeable budtenders would be happy to help you make the right choice for your needs.

What are the mercy delivery hours?

Delivery orders can be made between the hours of 6 AM and 5 PM. The first delivery goes out the door when we open at 10 AM. Please be advised that high demand may make our last call earlier. To make sure you receive your order, we recommend placing your order by 3 PM.

Do I need to tip my delivery person?

Nope, not at all! Our drivers and budtenders do not accept tips. However, you can leave a review of your experience with your driver. Good reviews result in various perks for employees.

UNDER CALIFORNIA LAW, THE SALE, DISTRIBUTION, MANUFACTURE AND CULTIVATION OF CANNABIS BY A STATE LICENSED OPERATOR IS LEGAL. HOWEVER, UNDER FEDERAL LAW THESE ACTIVITIES REMAIN ILLEGAL. NOTHING DISCUSSED HERE IS INTENDED TO IMPLY OTHERWISE. THE DISCUSSIONS ARE NOT TO BE CONSTRUED AS MEDICAL ADVICE. ANY DISCUSSION OF THE POTENTIAL MEDICAL USES AND BENEFITS OF CANNABIS OR CBD ARE INTENDED TO ENCOURAGE THE LISTENER TO DISCUSS THOSE USES WITH THE INDIVIDUAL’S MEDICAL PROFESSIONAL.

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