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LEARNING CENTER

GETTING STARTED GUIDE

Welcome to both our medicinal patients and adult-use recreational customers, 21 and older! We are excited to help you and hope to make this process as seamless as possible.

To make purchases at Mercy Wellness, we require you to become a member. You can sign up online by adding items to your cart and checking out. You will be required to verify your age and identity by uploading your identification. You can also come into the store and initiate your membership with one of our team members.

THINGS TO KNOW

  • We accept ACH, ATM Debit Cards & Cash.
  • Save time and pay online—Mercy Express Pay, a secured ACH online touchless transaction.
  • WE CANNOT ACCEPT: Expired IDs, Checks or Credit Cards
  • We are a legally licensed 21 and older Adult-Use Retail Dispensary offering recreational sales with a valid government issued ID.
  • We abide by California’s Daily Adult Use cannabis purchasing limits.
  • No public restrooms.
  • While cell phone use is not prohibited, we kindly ask that you do not use your phone while checking out with a budtender. 
  • Be respectful of our neighbors in the business center and surrounding area.
  • New! Complete your Membership Agreement electronically during your first visit. Easy and paper-free!

STORE POLICIES

Valid ID

We accept valid government-issued identification cards or passports. If you are a medicinal patient with a doctor’s recommendation, we only accept a California driver’s license or ID card. We will accept a paper interim driver’s license or identification card along with your physical expired ID. No expired or hole-punched IDs will be accepted.  If you are a medicinal customer, the City of Cotati requires that you have a valid California ID.

MEMBERSHIP

A signed membership agreement is required to become a customer of Mercy Wellness. We are governed by the Bureau of Cannabis Control and the City of Cotati and are in strict compliance under the Medicinal and Adult Use Cannabis Regulation and Safety Act. Our members are required to follow our Customer Rules and Code of Conduct.

ACCEPTED FORMS OF PAYMENT

We accept Cash and we also accept ATM Bank Debit Cards with PIN # or Mercy Express Pay, our easy, secure, one-click payment option that lets our customers take advantage of contactless transactions for both online and delivery orders for a $2.95 fee.

All Sales Are Final

All sales are final excluding defective hardware and vape pen cartridges. We understand that there may be times when returns are accepted outside of this window depending on the situation. Please bring your receipt.

Adult Use & Medical use Policies

Mercy Wellness became the first dispensary in Sonoma County – and one of the first in the state of California – to be granted approval for Adult Use Sales. On January 1, 2018 Mercy began selling cannabis to all adults over 21 years of age, with no medical recommendation required.  We take your privacy seriously and are committed to providing you a wide variety of the highest quality cannabis products available in the North Bay.

THINGS TO KNOW:

  • We are a CASH only dispensary.
  • WE CANNOT ACCEPT:  Expired ID’s, Checks or Credit Cards
  • We are a legally licensed Over 21 Adult Use Dispensary offering Adult Use Sales with a valid government issued ID.
  • We abide by California’s Daily Adult Use cannabis purchasing limits.
  • No public restrooms.
  • No cell phone use in the dispensary.
  • Be respectful of our neighbors in the business center and surrounding area.
  • New!  Complete your Membership Agreement electronically during your first visit! (No need to waste trees by printing your application prior to your arrival).

California Cannabis Health Information Initiative PDFs

Mercy Wellness is committed to providing safe access to cannabis products for our qualified patient members and caregiver members. We are dedicated to keeping our patients’ privacy maintained, while providing safe, comfortable, and affordable access to a wide variety of the highest quality medical cannabis products for their individual needs. Our mission is to run a legally and socially responsible medical cannabis dispensary.

THINGS TO KNOW: We are a cash purchase, legally licensed Medical Dispensary.

  • Current Medical Marijuana Recommendation required.
  • 7.25% discount for medical patients with a county-issued Medical ID card.
  • Find out more about County issued IDs HERE.
  • WE CANNOT ACCEPT:  Passports, Expired ID’s, Out of State ID
  • New!  Complete your Membership Agreement electronically during your first visit! (No need to waste trees by printing your application prior to your arrival).
  • Download New Caregiver Application* Click here for more information.

STATE ID CARD:

A California State Medical Marijuana Identification Card (MMC) can be issued to receive tax exemption from medicinal cannabis purchases for State Sales & Use Tax and in most jurisdictions a city or county tax (if imposed). This MMC card is issued by your local County Health Department and a fee is involved. On average, if you spend more than $25/week on cannabis products, you should apply.

QUALIFYING FOR STATE ID CARD:

You must have a valid physician’s recommendation for cannabis use. You can obtain a valid county-issued Medical Marijuana Identification Card (MMC) if you have one or more of the following medical conditions:

  • Acquired Immune Deficiency Syndrome (AIDS)
  • Anorexia
  • Arthritis
  • Cachexia
  • Cancer
  • Chronic Pain
  • Glaucoma
  • Migraine
  • Severe Nausea
  • Persistent muscle spasms, including but not limited to: spasms associated with Multiple Sclerosis and seizures including Epilepsy.
  • Any other chronic or persistent medical symptoms that either:
    • Substantially limit your ability to conduct one or more major life activities as defined in the federal Americans with Disabilities Act of 1990 (Public Law 101-336)
    • May cause serious harm to your safety or physical or mental health if not alleviated
  • In California, your doctor can determine the medical conditions that cannabis may alleviate and improve.

Please Remember:  The California State Card is NOT your medical recommendation. Please bring both your State ID Card (MMC) and valid physician’s recommendation with you.

California Cannabis Health Information Initiative Medicinal Use Cannabis Information

SAFETY

Start Low And Go Slow

Cannabis, cannabis products, and cannabis edibles have changed over the past few decades and now contain higher amounts of THC, the active ingredient in cannabis. This will result in stronger effects and can impair judgment.

 WARNING

Certain products that are sold at our dispensary, can expose you to chemicals including cannabis smoke and Beta-Myrcene, which is known to the state of California to cause cancer and birth defects or other reproductive harm. For more information, go to www. P65Warnings.ca.gov. Talk with your healthcare provider about smoking cannabis.

PROTECT CHILDREN & ANIMALS

Keep cannabis safely away from children and animals.  Cannabis affects children and young people more strongly than adults and is at a higher risk of poisoning. If you think a child may have ingested cannabis, call the local poison control center at 800-222-1222.  Avoid giving cannabis to your pets without consulting with your veterinarian first.

STORAGE

STORING CANNABIS

All cannabis products and flower should be stored in a locked area. Make sure children cannot see or reach it. KEEP cannabis in the child-resistant packaging from the store.

CANNABIS ACCOUTERMENTS

Lock all cannabis accessories safely away and out of sight of children.

STORE IN COOL, DRY PLACE

Do not store cannabis in extreme heat, cold or wet areas.

INSTRUCTIONS

Before use, read cannabis products label and instructions and be aware of serving amounts. If you are a medical patient, speak with your doctor about dosages.

Ready to shop?

Our Commitment

Mercy Wellness™ is a licensed medicinal and adult-use retail cannabis dispensary committed to providing cannabis education and safe access to the finest cannabis products available.

Having been part of the forward-looking City of Cotati for over a decade, we see our customers as our neighbors and serve them with integrity, respect, and the utmost care.

Locally owned and operated, Mercy is a GO LOCAL business member. We are active in our community and support it as volunteers and through donations. Our executive director also serves on several boards and advisory committees.

As the first dispensary in Sonoma County on January 1, 2018 to begin Adult-Use recreational sales, we operate in strict compliance with all local and state laws and are licensed by California’s Bureau of Cannabis Control for Retail Sales and Distribution.

Mercy Wellness is truly dedicated to providing exceptional service and products and operating safely and securely with minimal neighborhood impact.

Mercy Love is exactly what we strive to convey and what we hope is mutual, yet it can feel awkward and maybe a bit disingenuous for a business to talk in those terms. After all, exchanging money for a product is transactional and lacks sentimentality. Unless, of course, there’s more to it than meets the eye. Mercy Love is the experience; an expression of what we feel for you, our suppliers, and our staff. Thanks for giving us a chance to serve you.

Let’s start with how we select the products we know you’ll love. We watch what you buy and what you ask for. We ask you to respond to surveys, and we listen when you talk about what you like. Our buyers research and explore the market to find essential products at the lowest everyday prices to keep you stocked. Then they look for the truly exceptional items that will blow you away—the stuff other retailers can’t offer you.

UNDER CALIFORNIA LAW, THE SALE, DISTRIBUTION, MANUFACTURE AND CULTIVATION OF CANNABIS BY A STATE LICENSED OPERATOR IS LEGAL. HOWEVER, UNDER FEDERAL LAW THESE ACTIVITIES REMAIN ILLEGAL. NOTHING DISCUSSED HERE IS INTENDED TO IMPLY OTHERWISE. THE DISCUSSIONS ARE NOT TO BE CONSTRUED AS MEDICAL ADVICE. ANY DISCUSSION OF THE POTENTIAL MEDICAL USES AND BENEFITS OF CANNABIS OR CBD ARE INTENDED TO ENCOURAGE THE LISTENER TO DISCUSS THOSE USES WITH THE INDIVIDUAL’S MEDICAL PROFESSIONAL.

CANNA HELP YOU?

MERCY NEWS