Learning Center

Getting Started Guide

Welcome to both our medicinal patients and adult-use recreational customers, 21 and older! We are excited to help you and hope to make this process as seamless as possible.

To purchase cannabis products at Mercy Wellness, we require you to become a member. You can sign up online by adding items to your cart and checking out. You will be required to verify your age and identity by uploading your identification. You can also come into the store and initiate your membership with one of our team members.

Things To Know

Store policies

Valid ID

We accept valid government-issued identification cards or passports. If you are a medicinal patient with a doctor’s recommendation, we only accept a California driver’s license or ID card. We will accept a paper interim driver’s license or identification card along with your physical expired ID. No expired or hole-punched IDs will be accepted. If you are a medicinal customer, the City of Cotati requires that you have a valid California ID.


A signed membership agreement is required to become a customer of Mercy Wellness. We are governed by the Department of Cannabis Control and the City of Cotati and are in strict compliance with the Medicinal and Adult Use Cannabis Regulation and Safety Act. Our members are required to follow our Customer Rules and Code of Conduct.

Accepted Forms of Payment

We accept Cash and we also accept ATM Bank Debit Cards with PIN # or Mercy Express Pay, our easy, secure, one-click payment option that lets our customers take advantage of contactless transactions for both online and delivery orders for a $3.50 fee.

All Sales Are Final

All sales are final excluding defective hardware and vape pen cartridges. We understand that there may be times when returns are accepted outside of this window depending on the situation. Please bring your receipt.

Adult Use Policies

Mercy Wellness became the first dispensary in Sonoma County – and one of the first in the state of California – to be granted approval for Adult Use Sales. On January 1, 2018 Mercy began selling cannabis to all adults over 21 years of age, with no medical recommendation required. We take your privacy seriously and are committed to providing you a wide variety of the highest quality cannabis products available in the North Bay.

Things to know

Medical Use Policies

Mercy Wellness is committed to providing safe access to cannabis products for our qualified patient members and caregiver members. We are dedicated to keeping our patients’ privacy maintained, while providing safe, comfortable, and affordable access to a wide variety of the highest quality medical cannabis products for their individual needs. Our mission is to run a legally and socially responsible medical cannabis dispensary.

Things to know: We are a cash purchase, legally licensed Medical Dispensary.

  • Current Medical Marijuana Recommendation required.
  • Cotati = 9.5%  Santa Rosa = 9.25%
    Local Sales Tax Discount for Medical Patients with a government-issued (CDPH) Medical ID card.
  • Find out more about County issued IDs HERE.
  • WE CANNOT ACCEPT:  Expired ID’s, Checks or Credit Cards.  We do have debit and ATM.
  • We only accept same day orders, for both paid and unpaid orders.  Order must be picked up the day they are ordered.
  • New!  Complete your Membership Agreement electronically during your first visit! (No need to waste trees by printing your application prior to your arrival).
  • Download New Caregiver Application* Click here for more information.
  • MERCY WELLNESS™ limits the amount to 30 products one customer can buy from any one brand per day. For instance you will be able to purchase 30 products from one brand and another 30 from a different brand, the limit is not 30 of each SKU. The limit resets daily and overrides the legal daily limits set forth by California.
  • New!  Complete your Membership Agreement electronically during your first visit! (No need to waste trees by printing your application prior to your arrival).
  • No public restrooms.
  • Be respectful of our neighbors in the business center and surrounding area.

State ID Card:

A California State Medical Marijuana Identification Card (MMC) can be issued to receive tax exemption from medicinal cannabis purchases for State Sales & Use Tax and in most jurisdictions a city or county tax (if imposed). This MMC card is issued by your local County Health Department and a fee is involved. On average, if you spend more than $25/week on cannabis products, you should apply.

Qualifying for state id card:

You must have a valid physician’s recommendation for cannabis use. You can obtain a valid county-issued Medical Marijuana Identification Card (MMC) if you have one or more of the following medical conditions:

  • Acquired Immune Deficiency Syndrome (AIDS)
  • Anorexia
  • Arthritis
  • Cachexia
  • Cancer
  • Chronic Pain
  • Glaucoma
  • Migraine
  • Severe Nausea
  • Persistent muscle spasms, including but not limited to: spasms associated with Multiple Sclerosis and seizures including Epilepsy.
  • Any other chronic or persistent medical symptoms that either:
    • Substantially limit your ability to conduct one or more major life activities as defined in the federal Americans with Disabilities Act of 1990 (Public Law 101-336)
    • May cause serious harm to your safety or physical or mental health if not alleviated
  • In California, your doctor can determine the medical conditions that cannabis may alleviate and improve.

Please Remember: The California State Card is NOT your medical recommendation. Please bring both your State ID Card (MMC) and valid physician’s recommendation with you.

Safety & Storage


Certain products that are sold at our dispensary, can expose you to chemicals including cannabis smoke and Beta-Myrcene, which is known to the state of California to cause cancer and birth defects or other reproductive harm. For more information, go to P65Warnings.ca.gov. Talk with your healthcare provider about smoking cannabis.

Protect Children & Animals

Keep cannabis safely away from children and animals. Cannabis affects children and young people more strongly than adults and is at a higher risk of poisoning. If you think a child may have ingested cannabis, call the local poison control center at 800-222-1222. Avoid giving cannabis to your pets without consulting with your veterinarian first.

Start Low and Go Slow

Cannabis, cannabis products, and cannabis edibles have changed over the past few decades and now contain higher amounts of THC, the active ingredient in cannabis. This will result in stronger effects and can impair judgment.

Storing Cannabis

All cannabis products and flower should be stored in a locked area. Make sure children cannot see or reach it. KEEP cannabis in the child-resistant packaging from the store.


Before use, read cannabis products label and instructions and be aware of serving amounts. If you are a medical patient, speak with your doctor about dosages.

Cannabis Accouterments

Lock all cannabis accessories safely away and out of sight of children.

Our Commitment

Mercy Wellness™ is a licensed medicinal and adult-use retail cannabis dispensary committed to providing cannabis education and safe access to the finest cannabis products available. Having been part of the forward-looking City of Cotati for over a decade, we see our customers as our neighbors and serve them with integrity, respect, and the utmost care. Locally owned and operated, we support local farmers to bring a unique farm to sale experience. We are active in our community and support it as volunteers and through donations. Our executive director also serves on several boards and advisory committees.

As the first dispensary in Sonoma County on January 1, 2018 to begin Adult-Use recreational sales, we operate in strict compliance with all local and state laws and are licensed by California’s Bureau of Cannabis Control for Retail Sales and Distribution. Mercy Wellness is truly dedicated to providing exceptional service and products and operating safely and securely with minimal neighborhood impact.

Mercy Love is exactly what we strive to convey and what we hope is mutual, yet it can feel awkward and maybe a bit disingenuous for a business to talk in those terms. After all, exchanging money for a product is transactional and lacks sentimentality. Unless, of course, there’s more to it than meets the eye. Mercy Love is the experience; an expression of what we feel for you, our suppliers, and our staff. Thanks for giving us a chance to serve you.

Let’s start with how we select the products we know you’ll love. We watch what you buy and what you ask for. We ask you to respond to surveys, and we listen when you talk about what you like. Our buyers research and explore the market to find essential products at the lowest everyday prices to keep you stocked. Then they look for the truly exceptional items that will blow you away—the stuff other retailers can’t offer you.

Mercy Love
Not found